FAQ's

Do you ship internationally?

We currently sell products in the United States. We do not offer worldwide shipping.

What is your return policy?

We offer a hassle-free 30-day return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to monitor the delivery status of your purchase. If you do not receive this email within 5 hours, please contact us at support@healthstopshop.com or call us on 551-283-5018. You can also track your order here.

How can I contact customer support?

You can reach us through our contact form on the website, via email, or by phone. We’re here to help with any questions or concerns!

What should I do if my order arrives damaged? 

If your order arrives damaged, please contact us immediately with at least 2 clear photos of the damage. We will work with you to resolve the issue as quickly as possible, including arranging a replacement or refund. To open our full Delivery, Returns & Refunds Policy in a new window please click here.

Do you offer warranties on your products? 

Yes, many of our products come with manufacturer warranties. For specific warranty information, please refer to the product details or contact our customer service team. You can find all our contact details here

What is your typical dispatch time?

Our products are usually dispatched within 1 to 2 business days of receiving your order.

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually, it takes 3 to 5 business days once in transit. However, some larger items may take longer.

How much does delivery cost?
Enjoy free shipping on all orders, with no minimum purchase required. This offer applies to all eligible locations within our delivery service areas.

Which payment methods do you accept?
We accept various payment methods for your convenience, including Credit and Debit Cards.

  • American Express
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

Is an account required to make purchases on your website?
No account creation is necessary, you can conveniently checkout as a guest.

Is it secure to provide my payment information on your website?
Rest assured, our website uses top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

Have issues with placing an order?
Feel free to reach out to our customer care team at 551-283-5018 or support@healthstopshop.com for assistance.

Are my personal details safeguarded on your website?
Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.

Can I exchange or return an item?
We do accept exchanges, and they follow the same conditions as returns:

  • The item must have been purchased from our online store.
  • The item shouldn’t have been used in any way.
  • The item should be in its original packaging with all tags, etc.
  • The return or exchange request must be made within 30 days of delivery.
    To request an exchange, please submit your request via the Contact Us form. A member of our support team will respond as soon as possible.